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9/11 Memorial Tickets and Tours

September 11 marked a before and after in the history of this country and its Memorial and Museum are the best tribute to its victims and heroes.

Alex Grande

Alex Grande

May 14, 2021 • 9 min read

9/11 Memorial Tickets and Tours

Tribute to the victims of 9/11 at Ground Zero | ©Hellotickets

Ground Zero and the 9/11 Memorial are awe-inspiring, but give you a context that will change your view of the event that shocked the world. The 9/11 Museum also explores more deeply its social and political consequences.

1. How to Visit the 9/11 Memorial and Museum

In memory of the 9/11 attacks, today you can visit the Museum, the Memorial, Ground Zero and the World Trade Center. I tell you how to visit each place:

2. Tickets with audio guide for the 9/11 Museum.

The 9/11 Museum | ©LA Times
The 9/11 Museum | ©LA Times

One thing you should know before going to Ground Zero is that the 9/11 Memorial and the 9/11 Museum are different things. The Memorial is a memorial located on the foundation that used to occupy the Twin Towers, and the 9/11 Museum is a subway facility below Ground Zero that houses an exhibit about the 9/11 attacks and their aftermath. You can buy your tickets for the 9/11 Museum here:.

The Memorial

You are free to visit the 9/11 Memorial, but you will need a ticket for the 9/11 Museum. The great advantage of getting them in advance is that you won't have to wait in line to visit the museum and you will secure your ticket for the day you plan to visit.

The Museum

The 9/11 Museum has only one type of ticket, the general admission:. When booking your tickets, you must select a time slot in which to visit the Museum, which is usually about two and a half hours from opening time.

With the Museum's APP, in addition to accessing interactive parts of the exhibition that you will not be able to see otherwise, you can listen to a complete audioguide in Spanish so you won't miss anything. Once you reserve your ticket, you will receive it in your email and it will be enough to present it on your cell phone at the entrance and pass the security check to access the Museum.

3. 9/11 Memorial, Museum and Ground Zero tour in the morning.

Walking around Ground Zero | ©Hellotickets
Walking around Ground Zero | ©Hellotickets

My recommendation is that you take the tour of the 9/11 Memorial and Museum:, as it will give you an in-depth understanding of how the September 2001 attacks affected New York and the world.

Over the course of about two hours, a expert local guide will take you around Ground Zero and the 9/11 Memorial with an explanation of how New Yorkers experienced the attacks, and tell you about his personal experience of 9/11.

What you will see on this tour

You will also visit the St. Paul's Chapel, which remained intact despite being only a block away from the former Twin Towers, and which served as a makeshift place to care for victims of the attacks and a place to inform family members of missing persons.

Afterwards, you will tour the 9/11 Museum and its exhibit dedicated to the World Trade Center attacks, recounting the events through personal stories and analyzing the effects of the terrorist attack on New York and the rest of the world.

4. Tour of the Memorial, 9/11 Museum and Ground Zero

Homage to the victims at Ground Zero | ©Hellotickets
Homage to the victims at Ground Zero | ©Hellotickets

You can :extend your tour of the 9/11 Memorial and Ground Zero with a guided tour of the 9/11 Museum:, again with a New Yorker guide who will tell you his personal view of the day of the attacks. You will walk through the same points as on the Memorial tour and explore the 9/11 Museum.

Although your guide will not be able to give you a guided tour of the Museum (the organization does not allow it), he/she will be able to give you all the context you need and comment on the objects and videos that are part of the exhibition.

Guided tour of Ground Zero and the 9/11 Memorial (with tickets to the Museum and One World Observatory)

The One World Observatory | ©Hellotickets
The One World Observatory | ©Hellotickets

This tour of the 9/11 Memorial and Museum and Ground Zero includes all of the above, but also comes with tickets to One World Observatory. If you were planning to go up to the One World skyscraper, this is the perfect option for you as you can save a little money on each individual ticket with the convenience of having all your tickets in one place.

You can book your guided tour of Ground Zero and the 9/11 Memorial with tickets to the Museum and One World Observatory: here. You can choose a different day and time than the 9/11 Memorial and Museum tour to go up to One World Observatory, so you don't have to do it all in a row if you don't want to.

6. New York Pass and other passes

Access to One World Trade Center with the Explorer Pass | ©Hellotickets
Access to One World Trade Center with the Explorer Pass | ©Hellotickets

Remember that admission to the 9/11 Museum is included in the main city sightseeing passes: New York CityPass, New York Explorer Pass, The New York Pass, Sightseeing Pass. If you purchase any of these passes, you will be able to access the museum, although you will not have the depth that a local guide's commentary will add to your visit.

7. September 11, 2011

The Tribute to the Victims | ©Hellotickets
The Tribute to the Victims | ©Hellotickets

I will hardly ever forget that Tuesday in September when, having returned home from school with my brother, we turned on the television as usual to play the video game console, but never got around to changing the channel: we were engrossed in watching the images of the Twin Towers collapsing in a cloud of black smoke, which the news repeated over and over again.

We had not long returned to Madrid after living in New York for nearly seven years, so those images were coming from the place we still considered home.

Chances are, if you're reading this, you also have a story to tell about 9/11. If you weren't in New York, you were most likely caught at home, watching the news in complete shock like me. If you lived in New York, your story will be very different, and it is precisely this story that is told at the 9/11 Memorial and Museum in New York.

8. What you will see at the 9/11 Memorial

St. Pauls Chapel, which survived the attacks | ©Hellotickets
St. Pauls Chapel, which survived the attacks | ©Hellotickets

The World Trade Center is now a park of oak trees at the center of which are the twin fountains that make up the 9/11 Memorial, where water cascades down in a waterfall. In homage to the victims of the 9/11 terrorist attacks, the names of those who lost their lives that day are engraved on the outer edges of the fountains.

The fountains and the names of the victims are illuminated at night, giving the place a special atmosphere.

9. What is a visit to the 9/11 Museum like?

S 9/11 Memorial
S 9/11 Memorial

You will enter the 9/11 Museum through a pavilion located at the Memorial. You will descend into the underground facilities where the first thing you will see is Virgil's quote, "No day shall erase you from the memory of time" in the room known as Memorial Hall.

As you proceed through the space beneath the World Trade Center, you will pass into Foundation Hall, the Museum's main hall, whose most prominent feature is the 'Last Column'. This was the last piece of the building to be removed in the Twin Towers rubble removal effort, and is covered with inscriptions and signatures of those who participated in the Ground Zero recovery effort.

10. What are the museum exhibits like?

Radio and television antenna segment
Radio and television antenna segment

The museum's two main exhibits are In Memoriam, which pays tribute to the victims of the 2001 terrorist attacks and those of the 1993 bombing that also took place at the World Trade Center, and September 11, 2001, a minute-by-minute chronology of what happened that day and a reflection on how the world we live in today has been shaped by the World Trade Center attacks.

Throughout the museum, you will find a collection of 60,000 objects salvaged from the rubble of the Twin Towers through which the story of 9/11 is told through various perspectives, including first-person accounts, documents, and belongings.

Where is the 9/11 Memorial and Museum and how to get there?

Map of lower Manhattan with the 9/11 Memorial and Museum
Map of lower Manhattan with the 9/11 Memorial and Museum

To get to Ground Zero, located at 180 Greenwich Street, I recommend taking the subway to the World Trade Center train station, or going to the Chambers Street station.

12. 9/11 Memorial and 9/11 Museum opening hours

Both the 9/11 Memorial and the 9/11 Museum are open every day of the week (except September 11, when they are closed to the public for a memorial service). The 9/11 Memorial and 9/11 Museum hours on Fridays and Saturdays are 9:00 am to 9:00 pm (last admission at 7:00 pm), while Thursday through Sunday they are open from 9:00 am to 8:00 pm (last admission at 6:00 pm).

13. When to go

I recommend that you visit the Museum at the time of its opening to experience the solemnity and intimacy of the exhibition. If there is something to criticize the Museum, it is that its minimalism and the atmosphere it tries to create are not entirely compatible with the tourist crowds.

Where to eat in the area of the 9/11 Memorial and Museum

Being in the middle of the Financial District, there aren't too many restaurants in the 9/11 Memorial and Museum area, but there are a couple of worthwhile places:

  • Delmonico's - A relatively expensive steakhouse but one that scores fairly high on TripAdvisor.
  • Leo's Bagels** - A place where you'll find the typical New York Bagel that I recommend to everyone I know who travels to New York.
  • If you're looking for something quick, in The Oculus you'll find a lot of restaurants and fast food chains (like in any mall in the US): Starbucks, Dunkin Donuts, Eataly, Shake Shack...

15. The Oculus

Inside the Oculus | ©Hellotickets
Inside the Oculus | ©Hellotickets

Speaking of The Oculus, I recommend you stop by while taking advantage of your visit to the World Trade Center::. It is a building with a very particular design, which houses the World Trade Center train station and a shopping mall where you will find stores, restaurants and cafes. If you love photography or are looking for the best photos for your Instagram, it's the perfect place to add to your list of New York must-sees.

The Oculus is open from 10:00 to 20:00 from Monday to Saturday and from 11:00 to 19:00 on Sundays.

Practical information for your visit

Memorial 9/11
Memorial 9/11

  • Try to get to Ground Zero as early as possible, to avoid the crowds and have a more personal and quiet experience. The place deserves it. Alternatively, you can visit the Memorial at night to experience a more secluded atmosphere.
  • Visiting the Memorial is always free, but you can also enter the Museum for free on Thursdays from 17:00.
  • You can take photos at both the Memorial and the Museum.

Alex's Traveller Tip

You can delve deeper into your visit to the 9/11 Museum with the augmented reality app 'Explore 9/11'.

17. Other interesting tours in New York.

If you want to expand your knowledge about the history, culture and the most interesting places in New York, I recommend you to do three of its most outstanding tours: the Harlem tour, the contrasts tour and the Upper and Lower Manhattan tour. I leave here the practical guides I have written for each of them in case you are interested in taking a look at them before organizing your visit: :New York Contrasts Tour:, Upper and Lower Manhattan Tour: and Gospel Mass and Harlem Tours:.

Traveller tips

Helpful advice from us and our travellers so you can enjoy your experience to the fullest.