How do I get into the event?

Very easy! Most of the times you just need to show the PDF in your phone at the venue gate.

Do I need to print the tickets?

A few venues require printing the tickets. Have a look at the PDF to know if you need to print them to enter the venue.

What is your policy on event cancellations?

Hello Tickets protects 100% of your purchase and promises that your seats will be valid for the purchased event date. If the event is canceled or re-scheduled, your tickets will be valid for the re-scheduled date. If the event is cancelled and not rescheduled, you will have a refund. Please allow 2-4 business days for the refund to fully process with you bank.

Why is the face value of the ticket sometimes different than what I paid?

Due to demand for a particular event, the going rate of the tickets may be different on secondary markets than the face value.

Why is someone else's name on my tickets?

For some sports tickets, when teams first issue tickets to season ticket holders, the name of that original purchaser is put on those tickets. If they choose to sell their tickets, their name will still appear on the ticket. Don't worry, you will still be able to get into the game.

We're here to help you

Feel free to send an email to our Customer Success team at  [email protected]