WEBSITE LEGAL NOTICE

The website www.hellotickets.com, an online sales site, is owned by HELLO TICKET, S.L., which makes it available to Internet users, both natural and legal persons (hereinafter, the “Users”), in order, among other things, to provide and enable information, purchase, inquiries and customer service regarding the products and services marketed by Sellers through the site.

In accordance with current legislation in Spain, we hereby provide our corporate, tax and contact details.

HELLO TICKET S.L., with registered office at Paseo de las Delicias 110, 7B, 28045, Madrid, Tax ID (C.I.F.): B87643680, registered in the Madrid Commercial Registry, Volume 35117, Section 8, Page 120, Sheet M-631551.

Contact:

contact@hellotickets.com

657 762 372

Terms of use for browsing and accessing the website

Use of the website implies the User’s full acceptance of these terms, so if you do not agree with their content you must refrain from using the site and the services offered on it. HELLO TICKET S.L. reserves the right to make any changes it deems appropriate, and may modify, delete or add—without prior notice—new content and/or services, as well as the manner in which they are presented or located and the terms of use of the website.

If any provision of these browsing terms is declared null and void under current legislative or regulatory provisions and/or a court ruling with res judicata effect, it shall be deemed unwritten but will not in any way affect the validity of the remaining clauses, which shall remain fully enforceable. Such modification or decision shall in no way authorize Users to breach these terms.

This website serves to connect Sellers and Customers electronically for the sale of Services.

As an online platform operator, HELLO TICKET S.L. acts in a neutral, clear and transparent manner. No capital link or legal dependency with any of the Sellers using the site influences the ranking or inclusion of Services on the website.

The User accepts that access to and use of the website and the content included therein takes place freely and consciously, under their sole responsibility, and therefore undertakes to:

• Not use the website to carry out activities contrary to the law, morality or public order in general, and to make lawful and honest use of it in accordance with these General Terms, as well as to refrain from any act that could damage, disable, overload or deteriorate the website and/or impede its normal use by other Users.
• Not manipulate or alter any content on the website without the express prior written consent of its owner. Any alteration, modification or manipulation without such consent releases the owner from any liability.
• Not reproduce, copy, distribute, publicly communicate, transform or modify the contents unless authorized by the holder of the corresponding rights or it is legally permitted; nor remove, evade or manipulate copyright notices and other identifying data of rights holders incorporated into the contents, as well as technical protection devices or any information mechanisms that the aforementioned contents may contain.
• Not introduce or spread on the website data programs (viruses or any type of harmful software) likely to cause damage to the website.
• HELLO TICKET S.L. does not guarantee the availability and continuity of the website and is not responsible for any damages that may arise, nor for technical defects, including viruses or other harmful elements of any nature, originating from the use of the information and materials contained on the website.

Liabilities

The User shall be liable for all damages of any nature that HELLO TICKET S.L. or any third party may suffer as a result of breach of any of the obligations to which they are subject under these General Terms.

HELLO TICKET S.L. assumes no responsibility and exercises no control over possible third-party hyperlinks contained on the website to external content; however, it will remove any links that include unlawful content as soon as it becomes aware of them.

HELLO TICKET S.L. is not responsible for content posted by Users or for offers or terms published by Sellers on the site. Nevertheless, HELLO TICKET reserves the right to remove or make inaccessible any manifestly unlawful content that has been reported to it and/or that it considers manifestly unlawful. Notification of manifestly unlawful content by a User or any other third party must be made by e-mail to the following address: contact@hellotickets.com.

For this purpose, please ensure that the notification contains the following elements: (i) the date of the notification; (ii) if the notifier is an individual: full name and contact e-mail. If the notifier is a legal entity: its legal form, name, registered office and the body that legally represents it; (iii) the name and address of the recipient or, if a legal entity, its name and registered office; (iv) a description of the disputed facts and their precise location; (v) the reasons why the content should be removed, including references to legal provisions and justification of the facts; and (vi) a copy of the correspondence addressed to the author or publisher of the information or activities in question requesting their interruption, removal or modification, or proof that the author or publisher could not be contacted.

Intellectual and Industrial Property

The User acknowledges that all contents of the website and, specifically, all information and materials, the structure, selection, arrangement and presentation of its contents, software programs and application developments used in connection with them, are protected by intellectual and industrial property rights owned by the website owner or, where appropriate, by third parties.

In no case does access to or use of them by the User imply any waiver, transfer or full or partial assignment of such rights, nor does it confer any right of use, alteration, exploitation, reproduction, distribution or public communication of said contents without the prior and express authorization specifically granted for that purpose by HELLO TICKET S.L. or the third-party holder of the affected rights.

HELLO TICKET S.L. owns the elements that make up the graphic design of the website, the menus, navigation buttons, code, texts, images, textures, graphics and any other content of the website, or, in other cases, holds the corresponding authorization to use such elements.

If any User or third party believes that any content has been introduced on the website in violation of their Intellectual or Industrial Property rights, they must send a notification to HELLO TICKET S.L. identifying themselves and the holder of the allegedly infringed intellectual or industrial property rights, providing proof of ownership or representation of said rights.

Data Protection

For the purposes set out in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), and in Organic Law 3/2018 of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD), you are informed that the personal data provided will be incorporated (or updated) into the processing systems of HELLO TICKET S.L., as Data Controller, with address at Paseo de las Delicias 110, 7B, 28045 – Madrid, all as duly explained in our Privacy Policy.

Data Controller: HELLO TICKET S.L., Paseo de las Delicias 110, 7B, 28045 – Madrid. For any additional information, you may contact our Data Protection Officer through the following means:

• Telephone: 657 762 372
• Email: contact@hellotickets.com

The Seller may collect and process personal data of the website’s Customers for the sale and delivery of the Services sold. In this regard, the Seller guarantees Users and HELLO TICKET S.L. that it processes such data in accordance with the rights and obligations arising from the LOPD-GDD and the GDPR. In the event of personal data processing carried out by the Seller, it is reminded that the Seller will also be considered a data controller as provided for in the applicable personal data protection regulations.

Confidentiality

All information that either party communicates or provides to the other, or to which they have access, shall be considered confidential and may not be disclosed, displayed, reproduced, copied, discussed with third parties, or used by either party for purposes other than those that motivated its communication.

Applicable law and jurisdiction

These General Terms shall be governed by Spanish law.

Should a dispute arise concerning the interpretation, performance or termination of these terms, and without prejudice to the User’s right to seek assistance from the competent Courts and Tribunals and other competent Administrations, the parties will endeavor, without obligation, to resolve it amicably. If no agreement is reached, an optional mediation procedure may be offered and voluntarily accepted, conducted with fairness and good faith in order to reach an amicable settlement of any conflict related to this contract, including its validity.

The party wishing to initiate mediation must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the dispute. Since mediation is not mandatory, the consumer User or HELLO TICKET S.L. may decline to participate or withdraw from the mediation process at any time. Should mediation fail or not be pursued, the dispute may be referred to the competent court or tribunal.

In any case, in compliance with our duty to inform, we indicate that, regarding online consumer dispute resolution, and in accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission makes an online dispute resolution platform available at the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

You can also access the online dispute resolution platform managed by the European Commission at

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.

Likewise, in accordance with Law 7/2017 on alternative dispute resolution in consumer matters, you are informed that the list of accredited entities is available at the following links:

https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2

In the event of a dispute or controversy related to the application or interpretation of these terms, the Parties shall submit to the Spanish Courts and Tribunals that are territorially competent in accordance with current legislation.